Trouble Shooting

 

 

Installing .NET Framework 3.5 SP1

Please install .NET Framework 3.5 Service Pack 1 as follows:

 

1 – Download the .NET Framework 3.5 Service Pack 1 install package from Microsoft here: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

2 – Save the dotnetfx35.exe file locally, then run it.

3 – Click Next and agree to the EULA, then click Finish once the install completes (this can take quite a while).

 

Installing IIS 6.0 On Windows Server 2003

Windows Server 2003 may come with IIS 6.0 pre-installed, though it may be required to enable some features that are not turned on by default. Before beginning, make sure you have your Windows installation CD. If you received your computer from an OEM who did not provide you with an installation CD, contact them to find out where on your computer the original install files are stored.

 

1 - Go to Start B Control Panel
If you are using Classic style menu, go to Start B Settings B Control Panel

 

2 – Open Add or Remove Programs

 

 

3 – In the panel on the left, click the Add/Remove Windows Components link.

 

 

4 – Windows Components Wizard will appear. Check Application Server, and click Details.

 

 

5 – In the window that opens, check 'Internet Information Services (IIS)' and click 'Details':

 

 

5 – In the window that opens, check Internet Information Services Manager and World Wide Web Service.

 

 

6 – Click OK at the bottom, and wait for installation to complete.

 

7 - Once this is complete you must ensure that ASP .Net is Registered and Enabled.

 

Installing IIS 7.X on Windows Server 2008 / Windows Server 7

 

By default, IIS 7.x is not installed on Windows Serverฎ 2008 (R2). You can install IIS 7.x by using the Add Roles Wizard in Server Manager. Before beginning make sure you are logged in with administrative privileges as the user performing this task must include the role of Server Administrator.

 

1 - Click Start, point to Administrative Tools, and then click Server Manager.
 
2 - In Roles Summary, click Add Roles.
 
3 - Use the Add Roles Wizard to add the Web Server (IIS) role. Check the following checkboxes:

 

 

4 - Try to open the URL http://localhost in a browser. If you succeeded with installation you will see the following Welcome page:

 

 

 

 

 

Installing IIS 7.X On Windows Vista / 7
 

By default, IIS 7.x is not installed on Windows Vista / 7. You can install IIS 7.0 by using the "Turn Windows features on or off".

 

Platforms

 

Windows Editions Supported

The Windows Vista / 7 Starter, Home Editions are targeted at home and personal users who do not have the need to perform application or web development. IIS 7 Web Server and FTP Server features are not available on these editions. However, if you look closely you will notice specific components of IIS 7 that can be installed on these Editions. Please note, however, that installing these components will not provide a web server that supports static content, Classic ASP, or ASP.NET.

 

Make sure you have installed one of the supported editions of Windows Vista / 7 before proceeding. 

 

Before beginning make sure you are logged in with administrative privileges as the user performing this task must include the role of Web Server Administrator.

 

1 – Go to Start B Control Panel, and open Programs and Features.

 

 

2 – In the panel on the left, click the Turn Windows features on or off link.

 

 

3 – In the window that opens, ensure that all of the options shown below are checked:

 

 

4 – Click OK at the bottom, and wait for installation to complete.

 

Registering and Enabling ASP .Net In IIS 6.0

 

If the .Net Framework is installed you should be able to check if ASP .Net is enabled within IIS. To open IIS go to the Start Menu and click Run. If Run is not available press the Windows Logo Key + R to open it. Once open enter inetmgr and click OK. Once it is open,

   expand the local computer, and then click Web Service Extensions. If ASP .Net is not enabled turn it on.

 

 

If ASP .Net is not an option you might need to register it:

 

  1. Open Command Prompt. You can do this by opening the Run screen as per above and then entering cmd and clicking OK.
  2. Change directory as follows:
  3. Enter the command ‘aspnet_regiis.exe -i’ and press enter. You should now see ASP .Net registering itself to the machine. Follow the instructions above to reopen IIS and it should not be an extension available to enable.

 

Installing ActiveSync
 

If you are using Windows XP to communicate with the Mobile Device, please install ActiveSync as follows:

1 – Download the ActiveSync install package from Microsoft here: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9e641c34-6f7f-404d-a04b-dc09f8141141

2 – Save the exe file locally, then run it.

3 – Follow the setup instructions.

 

Installing Windows Mobile Device Center

 

If you are using Windows Vista / 7 You may already have Windows Mobile Device Center installed. If not follow these steps to install it:

 

1 – Download the  install package from Microsoft here: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=46f72df1-e46a-4a5f-a791-09f07aaa1914

2 – Save the exe file locally, then run it.

3 – Follow the setup instructions.

 

When I scan a sales order it says 'None of the orders have any lines'

 

Ensure the Sales Order is a) Approved and b) a Location is specified.   If the Location is blank the sales order cannot be downloaded to the device for scanning.

 

Downloading and Installing MyMobiler

 

MyMobiler allows you to connect to and control your Windows Mobile device from your desktop. For more information and to download MyMobiler for free visit:

 

http://www.mtux.com/

 

Downloading and Installing MSXML4

 

Be sure to install MSXML 4 on your server before installing the All Order Mobile server components. It can be downloaded from here:

 

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=7f6c0cb4-7a5e-4790-a7cf-9e139e6819c0&displaylang=en