A transaction from NumberCruncher completes in
QuickBooks (i.e. creating an Customer or Invoice) but the
success response does not reach NumberCruncher thus creating
an unsynchronized condition. In addition, it only occurs
with certain users.
This error occurs when using QuickBooks Enterprise which has
recently been updated. Upon updating QuickBooks, user roles were
Ensure that user roles are set to Full for the specific area of
If the error involves a data entity
(customer or vendor), Syncronize NumberCruncher with QuickBooks.
If the involves a transaction such as an Invoice
and it is showing in QuickBooks and as not 'In QB', delete the transaction in
QuickBooks and try resending it from NumberCruncher.
Call to speak with a NumberCruncher Solutions Consultant at: