There could be a few reasons for certain orders to not be
showing up when trying to check out a device:
The order must be considered "Open" by the back-end. Purchase
Orders that have been fully received or Sales Orders that have been fully
shipped/invoiced will not be available for checking out. Purchase Orders in All
Orders must be marked as "sent to vendor."
Pocket Inventory keeps an internal list of orders that are
currently checked out to a device. Orders on the internal list will not be
available for checking out. Orders can be cleared from the list
in four ways:
If no transaction was created against the order, the order will
automatically be cleared from the list upon the device that has it checked out
being checked in.
If a transaction was created against the order, the order will
automatically be cleared when the transaction is synced with the back-end.
If a transaction was created against the order and the
transaction was sent to the desktop without automatically syncing, the
transaction must be deleted or synced for the order to be cleared from the
list. Go to the "Options" menu on Pocket Inventory Desktop and click "Edit
Transactions" to view a list of transactions that have been sent to the desktop
from the device but have not yet been synced. Here you can sync or delete
transactions against order you wish to clear.
If a device that has checked out orders cannot be checked in by the
mentions listed above (the device broke, a hard reset was performed on the
device...) you must go to the "Manage Devices" screen in Pocket Inventory
Desktop and click "Clear Device." This will release all the orders the device
has checked out. Keep in mind that clearing a device will make it available for
check-out again and you will therefore lose any data that may have been
collected since it has been checked out.
Call to speak with a NumberCruncher Solutions Consultant at: