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Could not determine the version of QuickBooks

Could not determine the version of the QuickBooks Company data file.

All Orders 3.X
Work Orders 1.X
All Orders 2.X

Open QB

Could not determine the version of the QuickBooks Company data file.

Possible Cause 1:

Applies ONLY if you are using QuickBooks 2002 and Version 3.X of either All Orders, Work orders or Sales Order. This is a problem that affects numerous applications that use the QBSDKRP2 in conjunction with QuickBooks.

Resolutions of Cause 1

1. Run reboot.bat which is located in \Program Files\Intuit\QuickBooks Pro.

OR

2. Reinstall QuickBooks and NumberCruncher as follows:

-From \Program Files\NumberCruncher\All Orders 3, run QBXMLRP2Installer.exe, then 'Next' and select 'Remove'

-Uninstall NumberCruncher from Add/Remove Programs

-Uninstall QuickBooks from Add/Remove Programs

-Delete Program Files\CommonFiles\Intuit\QuickBooks

-Reboot your machine

-Reinstall QuickBooks

-Within QuickBooks do File --> Update QuickBooks

-Reinstall NumberCruncher

-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-

Possible Cause 2:

You may have recently updated or moved your QuickBooks company file.

Resolution for Cause 2:

1. From Windows Start, select Run, type in 'regedit' and press OK, this will launch the Registry Editor.

2. From the left panel select HKEY_CURRENT_USER then Software then NumberCruncher.

3. Highlight the NumberCruncher folder an then press 'Delete'.

4. Go to QuickBooks and LOOK AT File --> Open Previous Company. Do not select it, just jot down the path (e.g. C:Docs\MyCo.QBW or \\NetWork\MyCo.QBW)

5. Start NumberCruncher.

6. Select File --> Open Company and 'Browse' to the location of the NumberCruncher file on the network or hard-drive (*.NCB) and select it. [DO NOT TYPE IN THE NAME OF THE QUICKBOOKS FILE]

7. You will get a message that the QuickBooks file cannot be found. Select Yes to look for it then 'Browse' to the location of the QuickBooks file on the network(*.QBW) and select it. MAKE SURE THAT YOU HAVE HAVE SELECTED THE SAME PATH AS IN 4 ABOVE.

12/16/2004